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2021
2022
2021
2023
Annual Report - Business and Sustainability
CONTENTS
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Introduction
Strategic Report
Environmental Review
Socieconomic Review
Governance Review
Risk Review
Appendices
Useful contact details
GDPR – General Data Protection Regulation
Personal Data Notice on the Website
Terms of Use
Cookies Policy
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Annual Report 2021
Business and Sustainability
Read the Annual Report
Building a sustainable future
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Introduction
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Introduction
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Letter to Stakeholders
2021 Highlights
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Strategic
Report
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Strategic
Report
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Main indicators and figures for 2021
Who we are
Our Strategy
Our Focus on Sustainable Finance
Our business
Our Materiality and ESG Performance
Memberships and Awards
Financial Overview
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Environmental
Review
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Environmental
Review
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Key environmental figures and indicators for 2021
Our Environmental Policy
Our Operational Environmental Impacts
Operational Environmental Data
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Socioeconomic
Review
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Socioeconomic
Review
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Main indicators and figures for 2021
Innovation and digital economy
Customer privacy and protection
Responsible information and protection for clients
Human Resources
Economic Inclusion
Addressing the socio-economic challenges
Products and services with a social and environmental impact
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Governance
Review
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Governance
Review
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The Board of Directors
The Committees
Internal audit
How we are governed
Business ethics and compliance
Management Systems
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Risk
Review
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Risk
Review
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Risk review
Our Banking Risk
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Appendices
I – Selected Financial Data 2021
II – Methodology
III – GRI Content Index
V – AA1000 AccountAbility Principles (2018)
IV – ATHEX 2022 Content Index
VI – ISO 26000:2010
VII – UNEP FI Principles for Responsible Banking 2nd year Progress Report
VIII – UN GLOBAL COMPACT
Independent Auditor’s Limited Assurance Report
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