Data Controller
The data controller is the societé anonyme under the name “Eurobank Ergasias Services and Holdings S.A.” (hereinafter Eurobank Holdings), 8 Othonos Street, 10557 Athens, Greece, General Commercial Registry No 000223001000.
Data Protection Officer
You may contact the data protection officer for issues regarding the processing of your personal data at the address 6 Siniosoglou Street, 14234, Nea Ionia, Greece or by sending an email at dpo@eurobank.gr.
What personal data does Eurobank Holdings collect and from which sources?
The personal data that Eurobank Holdings collects and processes fall primarily within the following categories, some of which may not concern you:
- Personal data that we collect directly from you when you electronically fill and submit the forms that are available on the Website (forms for complaints or compliments, communication forms etc.) or data collected when you request to receive information via newsletters, financial statements etc. Such personal data may indicatively be: first and last name, father’s name, fix or mobile phone number, e-mail address, customer relationship with Eurobank Holdings, capacity (private client – corporate client) and in general data that you are filling in the free text fields. With regard to the free text fields in particular, we would like to urge you to avoid writing data that fall within the special data categories, such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, information on your physical or mental health, biometric data or genetic data, your sexual orientation etc. Furthermore, you should ensure that the personal data provided via the forms of the Website are correct and accurate and you are obliged to notify Eurobank Holdings in case of any amendment or modification of these data. You shall be held solely liable for any damage caused to Eurobank Holdings or any third party as a result of the wrong, inaccurate or insufficient data/information provided via the Website forms.
- Personal data that are automatically collected through the Website. When you visit and interact with the Website some data such as the following may be automatically collected: the IP address of your computer, the browser and the software you are using, your connection speed and information regarding the software programs installed in your PC, basic connection information with the web server as well as information collected through Cookies.
For more information regarding the use of cookies by Eurobank Holdings, please read the Cookies Policy.
The collection of personal data from you, as described above, includes the data collection from a third natural or legal person acting on your behalf. Moreover, in case you provide Eurobank Holdings with personal data of third parties, you must have in advance properly informed them (indicatively, by referring them to this Information) and have ensured, where necessary, their relevant consent.
Why does Eurobank Holdings collect your data and which are the legal bases of their processing?
Eurobank Holdings collects and processes personal data of yours that are necessary in each particular case:
Α. Upon your consent
Said processing serves purposes such as the communication with you provided you have electronically filled the forms that are available on the Website (forms for complaints or compliments, communication forms etc.) or in case you have requested to receive updates and information via newsletters, financial statements etc. It is clarified that filling the abovementioned Website and newsletter/financial statements forms with your personal data constitutes a declaration of consent on your behalf and enables Eurobank Holdings to communicate with you and send you newsletters/financial statements. Moreover, Eurobank Holdings may process your data for promotional/advertising purposes, in case you have provided us with your consent. In such cases you have the right to withdraw your consent at any time. However, the processing based on your consent prior to your withdrawal remains unaffected (regarding the ways to withdraw your consent you may see the relevant section “How you can exercise your rights” below; we may also inform you on other ways to withdraw your consent depending on the way you provided us with it i.e. in each newsletter there is an electronic link for consent withdrawal/deletion from the recipients’ list etc.).
Β. For Eurobank Holdings’ compliance with its legal obligations
Said processing serves purposes such as:
- Eurobank Holdings’ compliance with obligations imposed by the relevant legal, regulatory and supervisory framework in force, as well as with the decisions of any authority (public, supervisory, prosecution, independent etc.) or court (ordinary or arbitration).
- The protection and security of the information systems, the prevention, deterrence and repression of any illegal act.
Said processing as described in Section B also serves Eurobank Holdings’ or any third party’s legitimate interests (as described in Section C below).
C. For Eurobank Holdings’ or any third party’s legitimate interests
Said processing also serves purposes such as the upgrading of the provided services and the defense of Eurobank Holdings’ or a third party’s legal rights and legitimate interests. Prior to this processing it has been assessed that said processing does not affect your fundamental rights and freedoms to such an extent that they are overriding Eurobank Holdings’ or a third party’s legitimate interests, making thus the processing under this basis forbidden.
Children’s personal data
Eurobank Holdings fully understands the importance of the protection of children’s personal data. This Website is neither addressed nor is it intentionally designed to be addressed to children. Eurobank Holdings has no intention of knowingly collecting and keeping personal data of children who may have access to its Website.
If Eurobank Holdings finds out that children’s personal data have been collected without the relevant legal conditions having been met, said data will be immediately deleted.
For how long will Eurobank Holdings store your personal data?
Personal data will be stored only for the time necessary for the fulfillment of the purposes they were originally collected and processed, otherwise for the time dictated by the relevant legal and/or regulatory framework, or for the necessary period of time for the exercise of claims or the defense of legal rights and legitimate interests.
Who are indicatively the recipients of your data?
For the purposes of fulfilling its legal and regulatory obligations, serving its legitimate interests as well as in cases Eurobank Holdings is authorized or has received your consent, recipients of your personal data may for example be the following:
- Eurobank Holdings’ authorized employees and administration members and, provided that the relevant legal conditions have been met, authorized employees of Eurobank Holdings’ subsidiaries and other related companies with registered offices in Greece or in other EU countries within the framework of their activities and duties;
- Products and/or information services providers and/or information and electronic systems support providers including online collection systems and platforms;
- Companies responsible for the storage, archiving, management and destruction of records and data;
- Call centers;
- Customer satisfaction or market research companies in general;
- Companies for the promotion of products and/or services – advertising companies;
- Lawyers, law firms, bailiffs, experts etc., consultants in the framework of their duties;
- Supervisory, independent, judicial, prosecution, police, public and/or other authorities or bodies or parties that have been assigned with the control/audit of Eurobank Holdings’ activities within the framework of their duties, intermediaries, and intermediary centers, tribunal courts and alternative dispute resolution bodies.
Is Eurobank Holdings entitled to transfer your data to third countries (outside the EEA)?
Eurobank Holdings may transfer your personal data to third countries (outside the EEA) under the following circumstances:
a) If the Commission decides that the third country, a territory or one or more specified sectors within that third country ensure an adequate level of protection; or
b) If appropriate safeguards have been provided from the recipient, according to the EU and/or national legislation.
In the absence of the abovementioned circumstances a transfer may take place in case any of the derogations mentioned by the EU and/or national legislation has been met such as indicatively:
a) You have provided Eurobank Holdings with your explicit consent to the transfer; or
b) The transfer is necessary for the establishment or exercise of Eurobank Holdings’ legal claims or defense of its legal rights; or
c) Eurobank Holdings is obliged by law or an international convention to provide the data.
Link to third party websites
Any interconnection between this Website and any other third party website via special links (links, hyperlinks or banners) does not mean that Eurobank Holdings accepts any responsibility for the policies applied by those websites regarding the protection and management of personal data.
You must ensure that you are informed about the protection and management of your data by the aforementioned websites.
What are your rights regarding the protection of your personal data?
You have the following rights:
a) To request to be informed about the categories of your personal data that we store and process, where they come from, the purposes of their processing, the categories of their recipients, the period of their storage as well as about your relevant rights (right of access);
b) To demand the rectification and/or completion of your personal data so that they are complete and accurate (right to rectification) by providing any necessary supplementary documentation that justifies the need for rectification or completion;
c) To ask for a restriction of the processing of your personal data (right to restriction of processing);
d) To object to any further processing of your stored personal data (right to object);
e) To demand the erasure of your personal data from Eurobank Holdings’ records (right to erasure) under certain circumstances, such as in case these data are no longer necessary or you have withdrawn your consent, or in case the data have been unlawfully processed etc.;
f) To request the transfer of your data from Eurobank Holdings to any other controller (right to data portability);
g) To withdraw your consent at any time. The withdrawal does not affect the lawfulness of the processing based on your consent prior to your withdrawal and reinstating a withdrawn consent is allowed;
h) Right to Complaint to the Authority: You have the right to lodge a complaint with the Data Protection Authority in case you consider that your rights are in any way violated. For the Authority’ competence as well as for detailed information on how to lodge a complaint with it you may visit its website (www.dpa.gr – Citizen Rights – Complaint to the Hellenic DPA).
Please note the following as regards your aforementioned rights:
i. You rights under points c, d and e may not be satisfied, fully or partially, in case they concern data that are necessary for the establishment and/or continuance of a contract, regardless of their collection source.
ii. Eurobank Holdings preserves in any case the right to deny your request for restriction of processing or erasure of your data, if their processing or storage is necessary for the establishment, exercise or defense of the its legal rights or the fulfilment of its obligations.
iii. The right to data portability (point f above) does not include the erasure of your data from Eurobank Holdings’ records. The erasure is regulated under point e above.
iv. The exercise of these rights is valid for the future and does not affect previous data processing.
How can you exercise your rights?
For the exercise your rights you may contact the Eurobank Holdings’ Client Relations Office in writing at 15 25th Martiou Street & Teo Street, 17778 Tavros, Athens, Greece or by sending an email at info@eurobankholdings.gr.
Eurobank Holdings shall use its best endeavors to address your request within thirty (30) days of its receipt. The abovementioned period may be prolonged for sixty (60) more days, if deemed necessary, according to Eurobank Holdings’ judgment taking into account the complexity of the issue and the number of the requests. Eurobank Holdings shall inform you within thirty (30) days of the request’s receipt in any case of prolongation of the abovementioned period.
The abovementioned service is provided by Eurobank Holdings free of charge. However, in case the requests manifestly lack of foundation and/or are repeated and excessive, Eurobank Holdings may, after informing you, impose a reasonable fee or refuse to address your request(s).
How does Eurobank Holdings protect your personal data?
Eurobank Holdings implements appropriate technical and organizational measures to ensure the security and confidentiality of your personal data and their processing, their protection from accidental or unlawful destruction, loss, alteration, prohibited transmission, dissemination or access and any other form of unlawful processing.
Even though Eurobank Holdings shall use its best efforts to protect your personal data, it cannot guarantee the safety of the data transmitted through its Website since data transmission through the Internet is not absolutely secure.